Our job
We don't just sell travel services, we matchmake travelers with proven New Zealand travel service providers. We find out about you (your interests, preferences, personality) so that we can match you with the New Zealand tourism operators who we know will make your New Zealand experiences the best that they can be.
Our philosophy
Our philosophy is quality matters most. This is because quality does matter most when it comes to travel. When everything is right – location, service, facilities, atmosphere, value for money – it makes for a truly great experience.
Our methodology
We don't guess, we test. We don't rely on published guides (that are inherently out of date) and we don't rely on tourism operators who trade on reputations earned by the size of their advertising budget, rather than the value and quality of their service. Instead, we rely on our more than ten years of firsthand experience and, of course, on customer feedback.
Our Terms & Conditions
Deposits and final payments
Payment – A deposit of 25% of the total cost of your booking plus full payment of the itinerary planning fee is required once your bookings have been confirmed. The balance is then payable 42 days prior to the first day of your. If a booking is made within 42 days of the first day of your itinerary, full payment is required at the time of booking confirmation.
Payments can either be made by credit card via the secure server on our web site or by direct crediting our bank account. Please be aware that for if you wish to make your payment by either Visa or MasterCard a 1.5% credit card fee will be applicable. If you would prefer to make your payment by American Express a 3.0% credit card fee will be applicable.
Alternatively, you can choose to pay by direct credit into our bank account. We will absorb the cost of the deposit into our bank account; however any applicable fees charged by your bank will be your responsibility.
* Deposits and Final Payment terms/conditions may differ from the above depending on contents of your tour. Once the booking is officially confirmed, our staff will advise of the Deposit and Payment details directly.
Experience Travel Responsibilities
Experience New Zealand Travel ltd operate the experiencenz.com web site as agents for the owner/operators identified in the web site. Whilst we have visited (and do visit on a regular basis) all of the properties on the web site, we are not responsible for the individual properties. It is highly unlikely in New Zealand, but we are not liable for any loss or damage caused by any failure or improper performance by any of the owner/operators. However, in the event that a owner/operator cannot provide you with contracted accommodation, we will use our best endeavours to provide you with alternative accommodation, but otherwise we shall have no liability to you.
Cancellation
Cancellation Charges – If you have to cancel all, or part of your holiday for any reason, the following cancellation fees are applicable. For cancellation more than 30 days prior to your arrival: 25% (deposit amount);
8-30 days prior to your arrival: 40%;
7 days or less: 100%.
* Experience New Zealand Travel will however, negotiate all properties in order to keep the cancellation charges to a minimum.
Important note - Experience New Zealand Travel recommends that you obtain personal travel insurance to cover any cancellation of part or all of your holiday.
Amendment Fee: An amendment fee in NZD$ may apply (per amendment) in some cases, but generally, all amendments will be re-arranged at no extra costs to the clients. If an amendment fee is necessary, our staff will advise at the time of booking.
Damage Deposit - Where a deposit against damage or breakage is required, this is payable to the owner/operator or their agent on arrival at the particular property. A receipt should be given to you by the owner/operator or their agent.
