Becoming “a indispensable department store for each individual customer throughout his or her life by continually creating high quality, new lifestyles and being of use to our customers in the many different aspects of their lives. By doing so, we aim to become the world’s foremost solution provider group with high profitability and sustained growth.”
Today, Isetan is a leading corporate group in Japan’s retailing industry. Isetan’s departmental stores are domestically and internationally renowned for high quality that ranks top amongst Japan’s top retailers. Isetan first opened its overseas branches in early 1970s and was among the first Japanese retail groups to open in Singapore. In addition to the original operations in Singapore, Isetan has also established its operations in Malaysia, Thailand and China.
In 2010, Isetan Kuala Lumpur celebrated its 20th year in Malaysia. Since then, Isetan has had, and will continue to have, the pleasure of working with over 1000 Malaysian manufactures and designers to develop and produce suitable, and high quality merchandise to cater our wide customer’s needs.
After 10 years of research and market analysis, Isetan opened its first store in Kuala Lumpur at Lot10 Shopping Complex in October 1990, Suria KLCC in May 1998, The Gardens, Mid Valley City in September 2007 and followed by 1 Utama in April 2012. Having its headquarters in Shinjuku-Tokyo, Isetan’s history spans over a century.